HCA Academy
Interactive hospitality courses, career paths, assessments, and completion certificates.
Career path
One progress view across the pathTraining courses
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Shift English
Practical hospitality English in one focused 14-minute shift a day.
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Anticipatory Service Excellence
A free practical course in noticing guest cues, listening with purpose, personalising service and anticipating needs across face-to-face, telephone, email and digital guest interactions.
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Guest Complaint Handling
Listen calmly, respond with empathy and follow a clear process that turns complaints into service-recovery opportunities.
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Front Office Reception & OPERA PMS — Complete Professional Course
A job-ready hotel reception programme covering professional front-desk standards, the complete guest journey and practical OPERA PMS workflows from profiles and arrivals to cashiering, reports and night audit.
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Complete Hotel Reservations & Revenue Management
A complete reservation-agent pathway combining guest communication, booking accuracy, rate knowledge, OPERA-aware workflows, distribution, forecasting and practical hotel revenue decisions.
View curriculum and course detailsGuest Complaint Recovery — Professional
A free professional service-recovery course covering complaint diagnosis, de-escalation, apology, compensation, escalation and consistent recovery through face-to-face, phone, email and digital channels.
View curriculum and course detailsProfessional Restaurant Service
Master service-area preparation, guest welcome, order taking, food and beverage service, and a professional close to the experience.
View curriculum and course detailsProfessional Barista & Café Service
Learn coffee and espresso fundamentals, milk steaming, drink building, station organisation, and consistent, safe café service.
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Professional Housekeeping & Room Attendant Operations
A practical hotel housekeeping course covering room-attendant standards, safe cleaning, bed making, bathrooms, guest privacy, inspections and workplace assessment.
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Food Safety, HACCP & Allergen Management
A practical 20-lesson hospitality course covering food hazards, hygiene, temperature control, allergens, HACCP, corrective action and traceability.
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