Booking Sources
Apply the key standards, decisions and workplace procedures in booking sources.
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About the course
Complete Hotel Reservations & Revenue Management
A complete reservation-agent pathway combining guest communication, booking accuracy, rate knowledge, OPERA-aware workflows, distribution, forecasting and practical hotel revenue decisions.
What you will learn in every lesson
The Perfect Reservation Call
Apply the key standards, decisions and workplace procedures in the perfect reservation call.
Download PDF handoutRate Types
Apply the key standards, decisions and workplace procedures in rate types.
Download PDF handoutGuarantees & Deposits
Apply the key standards, decisions and workplace procedures in guarantees & deposits.
Download PDF handoutChanges, Cancellations & No-shows
Apply the key standards, decisions and workplace procedures in changes, cancellations & no-shows.
Download PDF handoutUpselling & Cross-selling
Apply the key standards, decisions and workplace procedures in upselling & cross-selling.
Download PDF handoutGroups & Allotments
Apply the key standards, decisions and workplace procedures in groups & allotments.
Download PDF handoutAvailability & Revenue Basics
Apply the key standards, decisions and workplace procedures in availability & revenue basics.
Download PDF handoutThe Reservation Mindset: Accurate Booking, Guest Confidence, and Revenue Awareness
Apply the key standards, decisions and workplace procedures in the reservation mindset: accurate booking, guest confidence, and revenue awareness.
Download PDF handoutReservation Channels, Availability & Booking Flow
Apply the key standards, decisions and workplace procedures in reservation channels, availability & booking flow.
Download PDF handoutRoom Types, Rate Codes & Packages
Apply the key standards, decisions and workplace procedures in room types, rate codes & packages.
Download PDF handoutGuest Profiles & Reservation Data Accuracy
Apply the key standards, decisions and workplace procedures in guest profiles & reservation data accuracy.
Download PDF handoutGuarantees, Deposits, Cancellations & No-Shows
Apply the key standards, decisions and workplace procedures in guarantees, deposits, cancellations & no-shows.
Download PDF handoutGroups, Allotments & Rooming Lists
Apply the key standards, decisions and workplace procedures in groups, allotments & rooming lists.
Download PDF handoutOverbooking, Waitlist & Upgrade Selling
Apply the key standards, decisions and workplace procedures in overbooking, waitlist & upgrade selling.
Download PDF handoutForecasting, Pickup & Revenue Reports
Apply the key standards, decisions and workplace procedures in forecasting, pickup & revenue reports.
Download PDF handoutRevenue Strategy, Restrictions & Basic Pricing Decisions
Apply the key standards, decisions and workplace procedures in revenue strategy, restrictions & basic pricing decisions.
Download PDF handoutDistribution Channels, Rate Parity & Channel Manager Basics
Apply the key standards, decisions and workplace procedures in distribution channels, rate parity & channel manager basics.
Download PDF handoutReservation Amendments, Modifications & Revenue Impact
Apply the key standards, decisions and workplace procedures in reservation amendments, modifications & revenue impact.
Download PDF handoutBilling, Routing & Reservation Payment Basics
Apply the key standards, decisions and workplace procedures in billing, routing & reservation payment basics.
Download PDF handoutDaily Reservation Audit & Revenue Control Checks
Apply the key standards, decisions and workplace procedures in daily reservation audit & revenue control checks.
Download PDF handoutDifficult Reservation Conversations & Service Recovery
Apply the key standards, decisions and workplace procedures in difficult reservation conversations & service recovery.
Download PDF handoutIntegrated Capstone & Certification Assessment
Apply the key standards, decisions and workplace procedures in integrated capstone & certification assessment.
Download PDF handout