Front Office Departments & Responsibilities
Apply the key standards, decisions and workplace procedures in front office departments & responsibilities.
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About the course
Front Office Reception & OPERA PMS — Complete Professional Course
A job-ready hotel reception programme covering professional front-desk standards, the complete guest journey and practical OPERA PMS workflows from profiles and arrivals to cashiering, reports and night audit.
What you will learn in every lesson
The Complete Guest Journey
Apply the key standards, decisions and workplace procedures in the complete guest journey.
Download PDF handoutProfessional Grooming & Reception Standards
Apply the key standards, decisions and workplace procedures in professional grooming & reception standards.
Download PDF handoutTelephone Etiquette & Email Communication
Apply the key standards, decisions and workplace procedures in telephone etiquette & email communication.
Download PDF handoutReservations & Pre-Arrival
Apply the key standards, decisions and workplace procedures in reservations & pre-arrival.
Download PDF handoutGuest Arrival & Registration
Apply the key standards, decisions and workplace procedures in guest arrival & registration.
Download PDF handoutRoom Allocation & Special Requests
Apply the key standards, decisions and workplace procedures in room allocation & special requests.
Download PDF handoutPayments, Deposits & Credit Limits
Apply the key standards, decisions and workplace procedures in payments, deposits & credit limits.
Download PDF handoutHandling Guest Complaints and Service Recovery
Apply the key standards, decisions and workplace procedures in handling guest complaints and service recovery.
Download PDF handoutVIPs, Loyalty Members and Special Occasions
Apply the key standards, decisions and workplace procedures in vips, loyalty members and special occasions.
Download PDF handoutShift Handover, Logs and Daily Reports
Apply the key standards, decisions and workplace procedures in shift handover, logs and daily reports.
Download PDF handoutEmergency Situations and Final Practical Assessment
Apply the key standards, decisions and workplace procedures in emergency situations and final practical assessment.
Download PDF handoutWhat a PMS Is and the OPERA Main Screen
Apply the key standards, decisions and workplace procedures in what a pms is and the opera main screen.
Download PDF handoutGuest Profiles
Apply the key standards, decisions and workplace procedures in guest profiles.
Download PDF handoutCreating and Managing Reservations
Apply the key standards, decisions and workplace procedures in creating and managing reservations.
Download PDF handoutCheck-In and Walk-Ins
Apply the key standards, decisions and workplace procedures in check-in and walk-ins.
Download PDF handoutManaging the Guest Stay After Check-In
Apply the key standards, decisions and workplace procedures in managing the guest stay after check-in.
Download PDF handoutCheck-Out and End of Day
Apply the key standards, decisions and workplace procedures in check-out and end of day.
Download PDF handoutShift Control, Exceptions, and Handover
Apply the key standards, decisions and workplace procedures in shift control, exceptions, and handover.
Download PDF handoutGroups, Blocks and Rooming Lists
Apply the key standards, decisions and workplace procedures in groups, blocks and rooming lists.
Download PDF handoutRoom Management and Housekeeping Status
Apply the key standards, decisions and workplace procedures in room management and housekeeping status.
Download PDF handoutCashiering, Deposits and Payment Control
Apply the key standards, decisions and workplace procedures in cashiering, deposits and payment control.
Download PDF handoutReports, Forecasts and Operational Follow-Up
Apply the key standards, decisions and workplace procedures in reports, forecasts and operational follow-up.
Download PDF handoutTroubleshooting, Data Protection and Service Recovery
Apply the key standards, decisions and workplace procedures in troubleshooting, data protection and service recovery.
Download PDF handout