Learn hotel skills
Practical bilingual courses in guest service, food and beverage, front office and reservations.
Explore the Academy →Practical training, a professional CV, hotel intelligence and current opportunities — connected in one bilingual career platform.
Four connected tools. One goal: make you a stronger hospitality candidate.
Practical bilingual courses in guest service, food and beverage, front office and reservations.
Explore the Academy →Create a clear hospitality-focused CV before you send your next application.
Build your CV →Research the property, brand, services and location before your interview.
Hotel directory →Discover current roles, then apply on the hotel’s official careers platform.
Browse jobs →Learn the right skill, prepare your CV, understand the hotel and approach the official application with confidence.
Start your journey →Publish vacancies, strengthen your property profile and reach people actively building hospitality careers.
Post a job →Review the newest vacancies in each hotel department and open the official job page.
Interactive courses with named certificates — and a complete Reception career path
Five courses in a deliberate order, ending with full Opera training and the path certificate: Front Office Reception Professional.
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Learn to handle booking enquiries, check availability, explain rates and confirm every guest stay accurately and professionally.
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Build the practical English you need to welcome guests, share information and communicate confidently in daily hotel situations.
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Write clear emails and manage guest calls with a professional tone that reflects strong hospitality service standards.
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Learn to read guest needs, notice important details and deliver thoughtful service before the guest has to ask.
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Listen calmly, respond with empathy and follow a clear process that turns complaints into service-recovery opportunities.
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Practise the Opera front-office workflow—from reservation search and arrival to guest-account handling and departure.
Open course →Yes. The Academy supports bilingual learning while preserving professional hotel terminology.
HCA introduces the opportunity and directs you to the hotel’s official careers page. Candidates are not charged to apply.
Eligible courses issue a certificate in the learner’s name that can be verified through the platform.
Research the hotel profile and services, then use the learning and CV tools for practical preparation.
Choose what you need today: a new skill, a better CV, hotel knowledge or a current opportunity.