During this Hotel Receptionist & Opera PMS Hotel Software course, we aim to help you develop practical knowledge, so that when you complete the course you are fully prepared for work. This course covers a range of helpful modules that will transform you into a professional Hotel Receptionist, and we include a complete guide to Opera PMS Hotel Software. This is the system used by many hotels across the world, so you won’t have to study this separately.
Attendance requirements
Course Lessons
- Introduction to the hospitality industry and hotels departments
- Introduction to the Front Office department
- Hot Telephone & Email Tips & Practice Good Telephone Skills
- Get the Facts- Ask the Right Questions, Discuss Solutions- Learning to Listen
- Opera Log in and Log Out, Main Screen, Profile Creation, and Amendments
- Finding Reservations – 2 ways
- Rate Query Screen & Creating Reservation
- Preferences and Features Requests
- Amending & Cancelling Reservation
- Check-In (2 Ways) & Cashiering Routing
- Check out & Cashiering Posting Charges
- Cashiering Splitting and Transferring Charges
- Alerts, messages, sharing & Traces
- Room Status, Out of Order and Out of Service
- Opera Reports
Course Video