Customer service isn’t just about being courteous to your customers – it’s a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public eye. Several high-profile companies have been in the news of late, finding themselves in the spotlight because of poor customer service policies. The good news is, it’s relatively simple to implement a customer service improvement plan that keeps your business on top.

Attendance requirements

• You must be 21 or over
• You should have a basic understanding of English
• You will need a computer or tablet with an internet connection and Microsoft Office installed on to it (or access to one)
• Minimum attendees 10 people and maximum attendees 20 people